the questions we get before the contract.
everything a venue asks us before signing, answered here.
data
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who owns the guest data?
the venue does. you’re the controller, wyw is the processor. guest details and your numbers stay yours, never sold, never marketed to. we build anonymised cross-venue benchmarks where no venue is identifiable, and you get access to them.
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what do you collect?
the minimum needed to run the guest journey. guests join through the browser and move through the venue from one session.
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where does it live?
in the agreed cloud region, with access limited to the people and systems that need it.
security
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how is it secured?
encrypted in transit and at rest, with role-based access that’s logged. we never store card details. payments run through a certified processor.
payments
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a guest orders and the stand can’t fulfil it. what happens?
the vendor marks the item unavailable, the guest is notified and the refund follows the payment process agreed at setup.
practical questions
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do guests need to download anything?
no. wyw opens in the phone browser from the venue’s QR code.
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does it work in arabic?
language support is agreed during setup.
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can it carry our branding?
yes. your colours, your name, your vendors. we run the queue behind it and stay out of the way.
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what does it need from our IT team?
it depends on the route: network access, point-of-sale access where supported, and a named support contact for launch.
keep reading.
still got a question?
ask it in the call. we’ll either answer it properly or tell you what needs checking.